We take quality and order accuracy very seriously. Each product is carefully checked before dispatch.
However, in rare cases, if you receive a damaged or incorrect product, we’re here to help.
Eligibility for Return or Exchange
Returns or exchanges are only eligible under the following conditions:
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You received a damaged product, or
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You received a wrong product (different from what you ordered)
We do not offer returns or refunds for reasons such as change of mind, personal preference, or dissatisfaction unrelated to damage or incorrect delivery.
Reporting Timeline (Important)
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You must report the issue within 2-3 of receiving the order.
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Requests raised after 2-3 days will not be eligible for return or exchange.
Timely reporting helps us resolve issues quickly and fairly.
Mandatory Unboxing Video
To initiate a return or exchange, an unboxing video is mandatory.
The video must:
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Be continuous and unedited
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Clearly show the sealed package being opened
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Clearly display the product and the issue (damage or incorrect item)
Requests without a valid unboxing video cannot be processed.
How to Raise a Request
To request a return or exchange, please contact us with the required details:
📧 Email: vaidikmantra90@gmail.com
📞 Contact Number: 8488890902
Please include:
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Your order number
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A brief description of the issue
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The unboxing video
Our support team will review your request and guide you through the next steps.
Resolution Process
Once your request is approved:
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We will arrange a replacement or exchange, subject to product availability
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If a replacement is not available, a refund will be processed to the original payment method
Refunds, once approved, are typically processed within 5–7 business days.
Final Note
We follow these policies to ensure fairness for both our customers and our business.
Thank you for your understanding and cooperation.